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Salon Supplies & Furniture

STORE POLICIES

Salon Supplies & Furniture – Terms & Conditions

These Terms & Conditions apply to all purchases made through Salon Supplies & Furniture. By placing an order with us, you acknowledge and agree to the terms outlined below.

1. Professional Use

Salon Supplies & Furniture supplies professional salon products, including Bronsun products, intended for trained technicians and beauty industry professionals.

By purchasing from our website, you confirm that:

  • You are a qualified beauty professional; or

  • You understand the correct and safe professional use of the products purchased.

Salon Supplies & Furniture accepts no liability for misuse, incorrect application, or results outside of manufacturer recommendations and guidelines.

2. Orders & Payments

  • All prices are listed in AUD and include GST unless otherwise stated.

  • Orders will only be processed once full payment has been received.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Product pricing and availability are subject to change without notice.

3. Shipping Policy

  • Orders are generally dispatched within 1–3 business days, excluding weekends and public holidays.

  • Delivery timeframes may vary depending on location and courier services.

  • Once an order has been dispatched, Salon Supplies & Furniture is not responsible for courier delays.

  • Tracking information will be provided via email once shipped.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are correct at checkout. Additional shipping charges may apply for returned or re-delivered parcels due to incorrect address information.

4. Returns, Cancellations & Store Credit Policy

Due to hygiene and safety regulations, we do not accept returns nor do we accept returns on Sale/Clearance items.

Order Cancellations

Orders cannot be cancelled once they have been completed, processed, and paid for online.

If a cancellation request is approved at our discretion after processing, a store credit equal to the order value will be issued. A restocking fee of 15% is applicable to all approved returns.

Please note:

  • Refunds are not provided for change of mind or late cancellation requests.

  • Store credits are non-transferable.

  • Store credits are valid for 12 months from the date of issue.

Damage & Claims Policy

All products are carefully inspected prior to dispatch to ensure they leave our premises in good condition.

Customers are required to inspect all goods immediately upon delivery and notify Salon Supplies & Furniture of any damage, missing items or discrepancies within 48 hours of receiving the goods.

Any damage or issue must be reported within this 48-hour period and supported by clear photographs of the product and packaging where applicable.

Claims made more than 48 hours after delivery will not be accepted, as we cannot determine when or how the damage or issue occurred once the goods have been in the customer's possession.

Once the 48-hour notification period has passed, the customer accepts responsibility for the condition of the goods, including any damage that may subsequently be identified.

This policy is particularly important for large salon furniture, basins, chairs, beds and other products that may require installation or assembly. Customers should inspect the product thoroughly before installation, assembly or use and report any concerns immediately.

By accepting delivery, customers agree to inspect their goods within the required timeframe and notify us of any issues within 48 hours.

5. Damaged Goods

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of both the product and packaging. Any claims made after 48 Hours of delivery will be be accepted

Once assessed, we will arrange a replacement or store credit where applicable.

6. Product Information & Liability

We aim to ensure all product descriptions and information are accurate; however:

  • Individual results may vary depending on application and personal factors.

  • Salon Supplies & Furniture is not responsible for allergic reactions, sensitivities, or adverse outcomes.

  • Patch testing is strongly recommended before use, particularly with products such as Bronsun dyes and tints.

7. Expiry Dates & Product Shelf Life

  • Product Expiry & Period After Opening (PAO)

    Professional cosmetic, beauty and salon products may display different types of date information depending on the manufacturer, product formulation and market in which the product is sold.

    Some products may display a printed expiry or use-by date, while others are designed to be used in accordance with the PAO (Period After Opening) symbol and guidelines. The PAO indicates the recommended period for which a product should be used after it has been opened, provided it has been stored and handled correctly.

    Customers are responsible for:

    • Correctly storing all products in accordance with the manufacturer's instructions.

    • Keeping products sealed and protected from heat, direct sunlight, moisture and other unsuitable conditions where applicable.

    • Following all manufacturer instructions and recommended usage guidelines.

    • Recording or monitoring the date a product is opened where a PAO period applies.

    • Using the product within the manufacturer's recommended period after opening.

    • Discontinuing use if the product shows any change in appearance, colour, texture, smell or performance that indicates it may no longer be suitable for use.

    Professional Use

    Many of the products sold by Salon Supplies & Furniture are professional-use products and are intended to be used by trained beauty professionals in accordance with the manufacturer's instructions.

    Customers are responsible for ensuring that products are used correctly and within the applicable recommended usage period.

    Where a product displays a PAO symbol rather than a traditional expiry date, customers should follow the PAO instructions provided by the manufacturer.

    Date Markings

    A date printed on packaging may represent different information depending on the product and market, including a manufacturing date, expiry date or other batch-related information. Customers should not assume that every date appearing on packaging represents the period during which a product can be used after opening.

    Where there is any uncertainty regarding a date, batch number, PAO period or product suitability, customers should contact us before opening or using the product so that we can assist where possible.

    Storage & Handling

    Once a product has been delivered, the customer is responsible for appropriate storage and handling.

    Exposure to excessive heat, cold, sunlight, moisture, contamination or incorrect storage conditions may affect the performance, stability and shelf life of professional cosmetic products.

    Salon Supplies & Furniture cannot be responsible for changes to a product resulting from incorrect

8. Pre-Orders & Backorders

  • Pre-order items will be dispatched once stock arrives.

  • Estimated arrival dates are provided as a guide only and may be affected by supplier or freight delays.

  • Orders containing pre-order items may be held and shipped together once all items are available.

9. Pricing & Promotions

  • Promotions and discount codes cannot be applied retrospectively.

  • Discount codes must be entered at checkout.

  • We reserve the right to amend or cancel promotions at any time without notice.

10. Privacy Policy

Customer information is kept strictly confidential and is used solely for:

  • Order processing

  • Customer communication and support

We do not sell, share, or distribute personal information to third parties.

11. Transit, Assembly & Product Warranty

All goods are sold ex-warehouse. Salon Supplies & Furniture is not liable for any loss, damage, or delays occurring during transit once goods have been dispatched.

No warranty is provided regarding the condition, suitability, or performance of any goods supplied, except as required under Australian Consumer Law.

In particular, Salon Supplies & Furniture accepts no responsibility for damage, loss, or product failure resulting from incorrect assembly, improper installation, misuse, or faulty fitting of products.

12. Limitation of Liability

To the maximum extent permitted by law, Salon Supplies & Furniture’s liability for any claim relating to products supplied is limited to the replacement of goods, supply of equivalent goods, or store credit equal to the purchase value.

Salon Supplies & Furniture will not be liable for any indirect, incidental, consequential, or business-related losses, including loss of income, profits, clients, or business opportunities arising from the use of our products.

13. Furniture Deliveries & Authority to Leave

Customers are responsible for ensuring adequate access for delivery of large furniture items, including salon chairs, beds, basins, and equipment.

Additional delivery, redelivery, stair carry, tail lift, or failed delivery charges may apply where access is restricted or incorrect delivery information is provided.

Goods delivered with Authority to Leave (ATL) are left at the customer’s risk. Salon Supplies & Furniture is not responsible for loss, theft, or damage after delivery confirmation has been provided by the courier.

14. Product Images & Colour Variations

We make every effort to display products accurately; however, actual product colours, finishes, packaging, and materials may vary slightly from images shown online due to screen settings, manufacturing updates, or supplier variations.

Minor variations do not constitute a fault or grounds for return.