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Refund policy

1. Change of Mind

We do not offer refunds or exchanges for change of mind. 
Opened or used products are non refundable.

2. Faulty or Damaged Items

To be eligible for a return or refund on a faulty item:

-The item must be unused and in the same condition as received.
- It must be returned in its original packaging.
- All returns are assessed upon arrival and outcomes are determined based on these conditions.
- If a return is declined, a re delivery fee will apply for the item to be sent back to the customer.

3. Safety & Hygiene Exceptions

For safety and hygiene reasons, the following items are not eligible for return or refund once they have left our facility:
Needles
Sterile medical items
This applies even if the product is unopened. These restrictions ensure the highest level of customer safety.

4. Shipping & Return Costs

Shipping costs and return postage costs are the responsibility of the customer and are non refundable. If the item is deemed faulty or damaged in transit, we will work with you to provide a resolution in line with consumer law.

5. Proof of Purchase

To process a return or refund, customers must provide the following within 7 days of receiving the item. 

Proof of purchase (e.g., order confirmation email or order number)
A photo of the delivered product showing the fault or damage

6. Discretion

All returns and refunds are at the discretion of Salon Supplies and Furniture. We reserve the right to decline returns that do not meet the above conditions.

7. Compliance with Consumer Law

This policy operates in accordance with Australian Consumer Law (or relevant jurisdiction’s consumer protection laws). Customers are entitled to remedies for faulty goods as provided by law.

8: Restocking Fee of 15% is applicable to all orders if Management authorise the return of any item

Salon Supplies & Furniture – Terms & Conditions

These Terms & Conditions apply to all purchases made through Salon Supplies & Furniture. By placing an order with us, you acknowledge and agree to the terms outlined below.

1. Professional Use

Salon Supplies & Furniture supplies professional salon products, including Bronsun products, intended for trained technicians and beauty industry professionals.

By purchasing from our website, you confirm that:

  • You are a qualified beauty professional; or

  • You understand the correct and safe professional use of the products purchased.

Salon Supplies & Furniture accepts no liability for misuse, incorrect application, or results outside of manufacturer recommendations and guidelines.

2. Orders & Payments

  • All prices are listed in AUD and include GST unless otherwise stated.

  • Orders will only be processed once full payment has been received.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Product pricing and availability are subject to change without notice.

3. Shipping Policy

  • Orders are generally dispatched within 1–3 business days, excluding weekends and public holidays.

  • Delivery timeframes may vary depending on location and courier services.

  • Once an order has been dispatched, Salon Supplies & Furniture is not responsible for courier delays.

  • Tracking information will be provided via email once shipped.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are correct at checkout. Additional shipping charges may apply for returned or re-delivered parcels due to incorrect address information.

4. Returns, Cancellations & Store Credit Policy

Due to hygiene and safety regulations, we do not accept returns nor do we accept returns on Sale/Clearance Items

Order Cancellations

Orders cannot be cancelled once they have been completed, processed, and paid for online.

If a cancellation request is approved at our discretion after processing, a store credit equal to the order value will be issued. A restocking fee of 15% is applicable to all approved returns.

Please note:

  • Refunds are not provided for change of mind or late cancellation requests.

  • Store credits are non-transferable.

  • Store credits are valid for 12 months from the date of issue.

Faulty or Incorrect Items

Returns will only be accepted if:

  • The item received is faulty; or

  • An incorrect item was supplied.

Conditions of return:

  • Claims must be submitted within 48 hours of delivery.

  • Items must remain unused and in original packaging.

  • Proof of purchase is required.

Approved claims will be resolved with either a replacement item or store credit. Refunds will not be issued.

5. Damaged Goods

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of both the product and packaging.

Once assessed, we will arrange a replacement or store credit where applicable.

6. Product Information & Liability

We aim to ensure all product descriptions and information are accurate; however:

  • Individual results may vary depending on application and personal factors.

  • Salon Supplies & Furniture is not responsible for allergic reactions, sensitivities, or adverse outcomes.

  • Patch testing is strongly recommended before use, particularly with products such as Bronsun dyes and tints.

7. Expiry Dates & Product Shelf Life

Some professional cosmetic products may display a printed expiry date; however, many products are intended to be used in accordance with PAO (Period After Opening) guidelines.

Customers are responsible for:

  • Correct product storage

  • Following manufacturer instructions

  • Using products within the recommended usage period after opening

8. Pre-Orders & Backorders

  • Pre-order items will be dispatched once stock arrives.

  • Estimated arrival dates are provided as a guide only and may be affected by supplier or freight delays.

  • Orders containing pre-order items may be held and shipped together once all items are available.

9. Pricing & Promotions

  • Promotions and discount codes cannot be applied retrospectively.

  • Discount codes must be entered at checkout.

  • We reserve the right to amend or cancel promotions at any time without notice.

10. Privacy Policy

Customer information is kept strictly confidential and is used solely for:

  • Order processing

  • Customer communication and support

We do not sell, share, or distribute personal information to third parties.

11. Transit, Assembly & Product Warranty

All goods are sold ex-warehouse. Salon Supplies & Furniture is not liable for any loss, damage, or delays occurring during transit once goods have been dispatched.

No warranty is provided regarding the condition, suitability, or performance of any goods supplied, except as required under Australian Consumer Law.

In particular, Salon Supplies & Furniture accepts no responsibility for damage, loss, or product failure resulting from incorrect assembly, improper installation, misuse, or faulty fitting of products.

12. Limitation of Liability

To the maximum extent permitted by law, Salon Supplies & Furniture’s liability for any claim relating to products supplied is limited to the replacement of goods, supply of equivalent goods, or store credit equal to the purchase value.

Salon Supplies & Furniture will not be liable for any indirect, incidental, consequential, or business-related losses, including loss of income, profits, clients, or business opportunities arising from the use of our products.

13. Furniture Deliveries & Authority to Leave

Customers are responsible for ensuring adequate access for delivery of large furniture items, including salon chairs, beds, basins, and equipment.

Additional delivery, redelivery, stair carry, tail lift, or failed delivery charges may apply where access is restricted or incorrect delivery information is provided.

Goods delivered with Authority to Leave (ATL) are left at the customer’s risk. Salon Supplies & Furniture is not responsible for loss, theft, or damage after delivery confirmation has been provided by the courier.

14. Product Images & Colour Variations

We make every effort to display products accurately; however, actual product colours, finishes, packaging, and materials may vary slightly from images shown online due to screen settings, manufacturing updates, or supplier variations.

Minor variations do not constitute a fault or grounds for return.